Website for a Community Health Provider includes an innovative Patient Information System

Volute worked with the CSH Surrey team to develop their new website which is designed to improve access to services, enhance user experience, and introduce a pioneering approach to sharing patient information.

CSH Surrey is a not-for-profit community health and social care provider with a passion for helping people live the healthiest lives they can in their communities.

They work in partnership with the NHS and social care in homes, clinics, hospitals and schools to transform local community health services.

Challenge

Like many websites designed during the 2010s the CSH website was beginning to show its age - tricky to administer, non-compliant with the Government's Accessibility Regulations and difficult for patients, carers and referrers to find the accurate information that they required. Volute were called in to take a look at the needs of the various audiences and to deliver a website that solved all of these issues - in particular giving patients the information they needed in the format that best suited their needs.  

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Tom Smerdon

This is not just a website refresh, it’s a step forward in how we communicate with our patients and their families, making information more accessible, more reliable, and more connected.  

Tom Smerdon

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Interim Chief Executive Officer, CSH Surrey
  • CSH about page
  • CSH on laptop
  • CSH QR code
  • CSH on different devices
  • CSH leaflets
  • CSH Homepage menu

Development

CSH's new website is designed to improve access to services, enhance user experience, and introduce a pioneering approach to sharing patient information.

The Volute team built an innovative Patient Information Index, a digital library of leaflets that CSH staff can access, print, and share with patients.

Each printed leaflet automatically generates its own unique QR code that links directly to the digital version, allowing patients and carers to revisit the information anytime, anywhere.

“This is a great example of how we’re using technology to make healthcare more inclusive,” said Tom Smerdon, CSH interim chief executive.

“By bridging the gap between digital and print, we’re ensuring that no patient is left behind, while also empowering carers with easy access to vital information.”

Animation of a healthcare website

The Results

The new Patient Information Index has a seamless workflow that adapts to any printer, embeds secure QR codes, and ensures accessibility across devices.

We also built a custom print style that optimises readability, even on low-quality mono printers, and developed tools to help CSH staff manage and update leaflets efficiently. The design ensures related content appears on the same printed page, reducing confusion and improving comprehension.

A family of custom-designed icons supports understanding, and the system is fully compliant with the Public Sector Bodies Accessibility Regulations - which can be a problem for traditionally created pdfs.

Behind the scenes, a secure admin workflow allows staff to draft, review, and approve new leaflets before they go live, ensuring clinical accuracy and consistency.

We also created automations to reduce future production costs and streamline content creation.